Frequently Asked Questions

Question 1

How do I access the employer portal?

Accepted Answer

Here’s the link: [https://employers.curative.com](https://employers.curative.com)

Question 2

How do I log in to the employer portal?

Accepted Answer

__If you’re a broker:__
All brokers who offer Curative will have an account created with their provided email address. An email will be sent to you to create your password, which you can use for future logins. If you haven’t received this email or need help, please email [accountsupport@curative.com](mailto:accountsupport@curative.com).

__If you’re an administrator/employer:__
All administrators who offer Curative will have an account created with their provided email address. An email will be sent to create your password, which you can use for future logins. If you haven’t received this email or need help, please contact your broker.

Question 3

As an employer, how do I add or remove members?

Accepted Answer

If you’re using an 834 file transfer, please follow the protocol provided by Curative. For the initial enrollment period, you may work with your broker or account representative to complete an enrollment spreadsheet. Otherwise, you can log in to the portal and add or remove members directly. For step by step instructions, please reference the 'ENROLLMENT' and ‘TERMINATION’ sections of your user guide.

Question 4

How do I edit member information?

Accepted Answer

If you’re using an 834 file transfer, please follow the protocol provided by Curative. Otherwise, you can log in to the portal and make edits directly. For step by step instructions, please reference the 'How to Edit Member Information' section of your user guide.

Question 5

What’s the benefit of using this portal?

Accepted Answer

There are a number of functions that make the portal convenient for brokers and administrators. Brokers and administrators can directly add, edit, and terminate member registrations, ensure the information on the Curative system matches your records, and print member cards.

Question 6

How will edits through the portal be synthesized with other enrollment documents?

Accepted Answer

Our system will reflect the latest information sent to us through any channels, be it through the employer portal, an enrollment spreadsheet, or 834. Please update your internal records to reflect any changes sent to us.

Question 7

Can I print membership cards on the portal?

Accepted Answer

Yes, you can print membership cards directly on the [portal](http://employers.curative.com). For step-by-step instructions, please see the ‘MEMBER INFORMATION’ section of your [Employer Portal User Guide](https://8404669.fs1.hubspotusercontent-na1.net/hubfs/8404669/Broker%20and%20Employer%20Portal%20User%20Guide%20231213.docx.pdf).

Question 8

How do I request a provider be added to your network?

Accepted Answer

If you’re a broker or administrator, please contact [accountsupport@curative.com.](mailto:accountsupport@curative.com) If you’re a member requesting that a new provider be added to the network, please contact customer support at [health@curative.com](mailto:health@curative.com)/[855-428-7284](tel:8554287284) or your Care Navigator.

Question 9

Are there any limitations of the portal I should note?

Accepted Answer

In this current version of the portal, you cannot enroll members without a social security number or enroll COBRA members. Dependents also cannot be added if they’re under six months of age. If an employer has multiple sites or locations, enrollments also cannot be completed on the portal. These features are soon forthcoming, but in the meantime, to facilitate enrollment, please contact [accountsupport@curative.com](mailto:accountsupport@curative.com).

Question 10

Is client data secure on this portal?

Accepted Answer

Curative is HIPAA compliant. We have an information security program that adheres to the NIST Cybersecurity Framework and other best practice frameworks.

Question 11

What if I’m having technical difficulties?

Accepted Answer

For technical questions, please contact [health@curative.com](mailto:health@curative.com) or at [855-428-7284.](tel:8554287284)

Curative Employer Portal Frequently Asked Questions

Employer Portal