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No more bills

Received a bill? We’re here to help.

We dislike surprise bills just as much as you do. Curative designed its plan to be as simple as possible with guaranteed payment for covered services with any physician in Curative’s provider search. That usually means $0 out-of-pocket costs and bills go away, but if any balance is due, we’ll provide all the information you need to know. If you get a bill in the mail, we'll help figure out why and what to do.

Double-check this first:

  • Before submitting your bill, make sure you’ve shared your Curative insurance information with your provider. It’s on your Curative Member ID card. If not, try calling the provider’s billing department—it may clear things up right away.
  • EPO Value members: Make sure you had an active Curative Pass for the provider.

Let’s clear up any confusion over coverage

  • Received an explanation of benefits?

    Rest assured — this is not a bill. It’s just a breakdown of how we covered your care. A bill will come directly from your provider.

  • Seeking reimbursements?

    Complete the reimbursement form.

  • Learn more about surprise medical bills

    Here are your rights and protections as a consumer.

Bills don’t have to be a burden

Let’s start with provider search and the benefits booklet.

Understand your Coverage

Let’s start with provider search and the benefits booklet.
Did you receive a bill from a provider on provider search?
Did you see a provider not listed on provider search and receive a bill?
Let’s start with provider search and the benefits booklet.
Did you receive a bill from a provider on provider search?
Did you see a provider not listed on provider search and receive a bill?

Got an unexpected bill? Let's figure it out together.

If you’re a current Curative member and got an unexpected bill from a provider, we’re here to help. Keep going to see what might be covered and how we can support you.

Double check this: Did you already give your provider the Curative insurance information from your Member ID card?*
Was the bill from a provider listed on Curative's provider search?*
Did you receive a covered service, as indicated by your Benefits Booklet?*
Did this service require a prior authorization?*
Are you okay with us communicating over email or text?*
Plan Type*

Receiving bills can be stressful. Let us take it from here.

Our team will respond in 3-5 business days to clarify your coverage and provide any information on next steps.

Member billing frequently asked questions