AVAILITY UPDATE: Electronic Remittance Advice (ERA) and submission of EDI claims with Availity now available.
Electronic Claims Processing
Curative offers its providers the option to submit claims electronically. See below for electronic payment methods and processing information.
Electronic payment methods (EFT/ERA)
Electronic payment methods (EFT/ERA)
Curative offers the ability to receive claims payments and remittance advices electronically. Both options offer benefits over paper transactions.
Download EFT formEFT submission guide
Electronic Funds Transfer (EFT)
Electronic Funds Transfer (EFT) is the electronic exchange of claims payments. It is safe, secure and quicker than paper check payments. EFT allows payments to be deposited electronically directly into a bank account once a claims payment is released. There is no need to manually deposit checks. Download EFT form here.
Electronic Remittance Advice (ERA)
Electronic Remittance Advice (ERA) enables you to receive claims payment information electronically. ERA files are transmitted in the HIPAA mandated ASC X12 835 5010 A1 format. ERA allows providers to post claims remittances electronically to your billing software vendor or clearinghouse to automate manual processes. Curative partners with Availity, TriZetto, and Optum Intelligent Electronic Data Interchange (iEDI) clearinghouses to obtain ERAs.
Availity Update
Providers are now able to obtain ERA's through Availity. Instructions for signing up for EDI claims and ERA's through Availity can be found on page 12 of this guide.
Processing information
Processing information
Clearinghouses
PayerID
CURTV (ProfessionalClaims)
CURTV (InstitutionalClaims)
Contact Information
Phone: 1-800-556-2231
Curative's Clearinghouse can be reached by email at physiciansupport@cognizant.com
Claims status inquiries
Providers can verify the status of their submitted claim telephonically by contacting Curative Provider Services at 855-414-1083.
Overpayments
We will inform you in writing of an overpaid claim within 180 days of the date of payment and you will have 45 calendar days (unless otherwise indicated on your Agreement) from receipt of notice to refund the money back to us. If your payment is not received by that time, we may offset the overpayment against future claim payments, or in accordance with the terms of your agreement. (TIC 1301. 132) For further details, please refer to your Curative Provider Agreement.