Healthcare support for Curative members and Texas residents affected by flooding

Severe flooding continues to affect communities across Texas, disrupting daily life and making it harder to access essential services—including medical care. At Curative, we recognize how stressful and overwhelming this situation can be, whether you’ve been directly impacted or are facing uncertainty and concern for loved ones.

This guide is designed to support both Curative health plan members and Texas residents with practical healthcare options during this time. From urgent care during disasters to pharmacy access in emergencies, here’s how we can help you stay safe and healthy. Here's how Curative can support you.

24/7 virtual urgent care

If you have access to Wi-Fi or cellular service, Curative members can connect to Curative Telehealth for round-the-clock virtual care. Whether you're dealing with an urgent issue, have a medication concern, or just need peace of mind, licensed clinicians are ready to support you—wherever you are.

Log in to your member portal to get started: health.curative.com

Pharmacy access in emergencies

Flooding can make it difficult to reach your usual pharmacy. If you’re running low on medication or need an early refill, Curative’s Care Navigators can help locate an open pharmacy near you or assist with delivery options.

• Care Navigator Email: carenavigator@curative.com
• Member Services (Call/Text): 855‑428‑7284
• General Inquiries: health@curative.com

Mental health support

Disasters affect more than just physical health. If you’re feeling anxious, stressed, or need someone to talk to, Curative offers mental health support services, including virtual therapy and counseling.

Explore options on our mental health page. 

Curative Primary Care

If you’re a Curative Primary Care patient, please reach out if you need medical advice, refills, or virtual support.

• Phone: 512‑881‑2515
• Email: primarycare@curative.com
• Patient Portal: health.curative.com

Not enrolled yet? If you're a Curative member age 18+ and located in Texas, you may be eligible for Telehealth-based primary care. Note: We do not prescribe controlled substances, but we can help connect you with an in-network provider.

Public health tips for Texas residents during severe weather

Whether you’re a Curative member or a Texas resident in need of general guidance, keep these health and safety reminders in mind:

• Avoid contact with floodwater—it may contain bacteria or hazardous chemicals
• Keep medications in a sealed, waterproof bag, especially in case of evacuation
• Wear gloves and masks during cleanup efforts to prevent injury or infection
• Watch for symptoms like fever, rash, nausea, or trouble breathing—seek care if needed
• Use insect repellent and avoid standing water to reduce mosquito-borne illnesses

Trusted resources for Texans

Stay informed and connected with local and statewide emergency resources:

• Emergency health guidance: TexasReady.gov, TexasFlood.org, tdem.texas.gov/prepare
• Shelter & disaster aid: RedCross.org or call 1‑800‑HELP‑NOW
• Traffic updates: DriveTexas.org
• Emergency alerts: WarnCentralTexas.org

Emergency kit checklist

Even if you're not in immediate danger, it’s a good time to check your supplies. Here's what to pack in a health-focused emergency kit:

• A few days’ worth of medications in a sealed bag
• Current prescription info and insurance cards in a waterproof pouch
• Phone charger and power bank
• Bottled water and non-perishable snacks
• Hand sanitizer, gloves, masks
• First-aid essentials

We’re here for you—Now and always

At Curative, we’re committed to providing timely, compassionate care for our members—and we know that healthcare challenges don’t pause for natural disasters. If you or someone you know needs support, please don’t hesitate to reach out.

Together, we’ll weather this.