Appeals, Complaints and Grievances

To obtain information or to make a complaint, you may call Curative’s toll-free telephone number at 1-855-428-7284 or send an email to health@curative.com.

You may also write to Curative at: P. O. Box 15594 Austin, TX 78761

For TX Members:

The Texas Department of Insurance

To get help with an insurance question or file a complaint with the state:

Call with a question: 1-800-252-3439

File a complaint: www.tdi.texas.gov

Email: ConsumerProtection@tdi.texas. gov

Mail: Consumer Protection, MC: CO-CP, Texas Department of Insurance, P.O. Box 12030 Austin, TX 78711-2030

PREMIUM OR CLAIM DISPUTES: Should you have a dispute concerning your premium or about a claim, you should contact the company first. If the dispute is not resolved, you may contact the Texas Department of Insurance.