No more bills

Received a bill? We’re here to help.

We dislike surprise bills just as much as you do. Curative designed its plan to be as simple as possible with guaranteed payment for covered services with any physician in Curative’s provider search. That usually means $0 out-of-pocket costs and bills go away, but if any balance is due, we’ll provide all the information you need to know. If you get a bill in the mail, we'll help figure out why and what to do.

Double-check this first:

Before submitting your bill, make sure you’ve shared your Curative insurance information with your provider. It’s on your Curative Member ID card. If not, try calling the provider’s billing department—it may clear things up right away.
EPO Value members: Make sure you had an active Curative Pass for the provider.

Submit your bill

Let’s clear up any confusion over coverage

Received an explanation of benefits?
Rest assured — this is not a bill. It’s just a breakdown of how we covered your care. A bill will come directly from your provider.
Seeking reimbursements?
Reach out to member services at 855-428-7284.
Learn more about surprise medical bills
Here are your rights and protections as a consumer.

Bills don’t have to be a burden

Let’s start with provider search and the benefits booklet.

Understand your Coverage

Let’s start with provider search and the benefits booklet.

Did you receive a bill from a provider on provider search?

Did you see a provider not listed on provider search and receive a bill?

Let’s start with provider search and the benefits booklet.

Provider search

Benefits booklet

Did you receive a bill from a provider on provider search?

Was it a covered service?

Was it not a covered service?

Did you see a provider not listed on provider search and receive a bill?

Are you on Curative’s PPO Max plan?

Are you on Curative’s PPO plan?

Receiving bills can be stressful. Let us take it from here.

Submit your bill

Our team will respond in 3-5 business days to clarify your coverage and provide any information on next steps.

Call us, we’re here to help
Member Services: 855-428-7284
Email us
health@curative.com
Contact your Care Navigator
carenavigator@curative.com

Member billing frequently asked questions

I received a bill. What should I do?

If I’m on PPO Max, can I see any provider, even if they’re not listed on Provider Search?

If I’m on PPO or EPO, can I see any provider, even if they’re not listed on Provider Search?

What’s a balance bill?

What if I received a bill from a provider listed on Provider Search?

What if I saw a provider listed on Provider Search, but did not receive a prior authorization when one was required?

How soon can I hear back about bill inquiries?

Received a bill? We’re here to help.

Let’s clear up any confusion over coverage

Let’s clear up any confusion over coverage

Received an explanation of benefits?

Seeking reimbursements?

Learn more about surprise medical bills

Bills don’t have to be a burden

Let’s start with provider search and the benefits booklet.

Understand your Coverage

Receiving bills can be stressful. Let us take it from here.

Receiving bills can be stressful. Let us take it from here.

Call us, we’re here to help

Email us

Contact your Care Navigator